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Services Science : Fundamentals, Challenges and Future Developments / edited by Bernd Stauss, Kai Engelmann, Anja Kremer, Achim Luhn
Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Series: SpringerLink BücherPublisher: Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2008Description: Online-Ressource (VI, 172 p. 23 illus, digital)ISBN:- 9783540744894
- 338.4094
- 650
- 330
- HF4999.2-6182 HD28-70
- HD9986.A2
Contents:
Summary: In response to the economic impact of the service sector, services science must be established as an academic discipline. This book includes detailed articles and short statements written by academics and experts on services research, service-oriented education, and service-related collaborations. All the contributions in this book stem from the presentations and statements given at the first German Services Science Conference.Summary: The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, especially in the fields of services research, service-oriented education and service-related collaborations. This book includes detailed articles and short statements on each field, written by academics and experts. They explain which challenges need to be met by research and academic training in the services community of the 21st century. The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference.PPN: PPN: 1645978338Package identifier: Produktsigel: ZDB-2-SBE
Front Matter; Editorial; Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines; Service Engineering - A Transdisciplinary Approach in Service Research; International Service Research - Status Quo, Developments, and Consequences for the Emerging Services Science; Research on Services: From Exploring the "Residual" to Services Science; Services Science - A Computer Scientist's Perspective; Research Needs in the European Service Sector - An Application-Oriented Perspective; The Evolution and Discovery of Services Science in Business Schools
The Perspective of Computer ScienceThe Perspective of ABB Automation GmbH; The Perspective of AFSM International; Services Science - Where Practice Meets Theory; Services Science with a Focus on Academia and Company Collaboration; The Perspective of Informatics; The Perspective of Service Industries - The Perspective of Siemens AG; The Perspective of IBM Deutschland GmbH; Back Matter
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