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Acceptance of Remote Services : Perception, Adoption, and Continued Usage in Organizational Settings / von Nancy V. Wünderlich
Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: German Series: SpringerLink BücherPublisher: Wiesbaden : Gabler Verlag / GWV Fachverlage GmbH, Wiesbaden, 2010Description: Online-Ressource (XXIV, 262S. 54 Abb, digital)ISBN:- 9783834985330
- Instandhaltung
- Konsumentenverhalten
- Lieferantenmanagement
- Druckindustrie
- Unternehmensdienstleistung
- Empirische Methode
- Theorie
- Deutschland
- USA
- China
- Unternehmensbezogene Dienstleistung
- Remote Service
- Akzeptanz
- 2006-2008
- Economics/Management Science
- Marketing
- Management
- Economics
- Industrial management
- 650
- 658.8 23
- 658.812
- 658.4 658.4038
- HD28-70
- HD30.2
Contents:
Summary: Conceptual Framework: Remote Services in Context of Technology-Mediated Services -- Theoretical Framework for Remote Service Adoption and Continued Usage -- Methodological Superstructure and Empirical Setting -- Qualitative Exploratory Interview Study -- Hypotheses Development -- Quantitative Studies -- Summary and Conclusions.Summary: The increasing employment of information and communication technologies in companies and households has led to considerable changes in the way services are conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations. Finally, she derives managerial implications for remote service providers on how to increase remote service acceptance among their customers and facilitate the export of remote services.PPN: PPN: 1650118589Package identifier: Produktsigel: ZDB-2-SEB | ZDB-2-SWI
Foreword; Acknowledgements; Short Table of Contents; Table of Contents; List of Figures; List of Tables; List of Abbreviations; Chapter 1 Introduction; 1.1 Motivation and Goals of the Thesis; 1.2 Research Questions; 1.3 Structure of the Thesis; Chapter 2 Conceptual Framework: Remote Services in Context of Technology-Mediated Services; 2.1 Emerging Technology-Mediated Service Types; 2.2 Classification of Remote Services; 2.3 Classification of Interactive Remote Services; 2.4 Conclusions and Implications; Chapter 3 Theoretical Framework for Remote Service Adoption and Continued Usage
3.1 Theoretical Foundations of Technology Adoption3.2 Theoretical Foundations of Interaction in the Service En-counter; 3.3 Transcending Concepts of Trust and Control across Dis-ciplines; 3.4 Technology-Intensive Service Adoption in B2B contexts; 3.5 Summary of the Theoretical Foundations of Remote Ser-vices; Chapter 4 Methodological Superstructure and Empirical Setting; 4.1 Methodological Superstructure; 4.2 Empirical Setting of the Employed Studies; Chapter 5 Qualitative Exploratory Interview Study; 5.1 Motivation and Goals; 5.2 Qualitative Research Methodology; 5.3 Field Phase
5.4 Results of the Qualitative Interview StudyChapter 6 Hypotheses Development; 6.1 Development of the ITSUM; 6.2 Link Between Usage Intention and Actual Usage Behav-ior; 6.3 Hypotheses Development for Group Comparisons; Chapter 7 Quantitative Studies; 7.1 Motivation and Goals; 7.2 Methods and Techniques Employed; 7.3 Study Design; 7.4 General Outline of the Questionnaires; 7.5 Operationalization of the Constructs; 7.6 Quality of the Questionnaire and Pre-Test; 7.7 t1-Study: Results of ITSUM Validation; 7.8 Multi-Group Comparison: Adoption vs. Continued Us-age
7.9 t2-Study: Intention Behavior Link7.10 Discussion of the Results; Chapter 8 Summary and Conclusions; 8.1 Summary of the Central Results; 8.2 Managerial Implications; 8.3 Implications for Future Research; Bibliography; Appendix A Additional Tables and Figures; A.1 Interview Guideline of the Exploratory Qualitative Study; A.2 First Pages of the Online Survey t1 and t2-study; A.3 Exploratory Factor Analysis Results; A.4 Correlations; A.5 Calculation of Moderating Effects;
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