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Information Systems for eGovernment : A Quality-of-Service Perspective / by Gianluigi Viscusi, Carlo Batini, Massimo Mecella
Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Series: SpringerLink BücherPublisher: Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2010Description: Online-Ressource (XXI, 275p. 150 illus, digital)ISBN:- 9783642135712
- 005.7
- 351.0285 22
- QA76.76.A65
- JF1525.A8
Contents:
Summary: Written from a data-centric perspective, Information Systems for eGovernmentpresents a methodology that is grounded in computer science, but leveraged by sociological, organizational, economical, juridical analyses and methods. Examples and case studies are included, which illustrate the relevance of the approach.Summary: The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background. With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services. The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.PPN: PPN: 1650222246Package identifier: Produktsigel: ZDB-2-SCS
Preface; Acknowledgment; Contents; Acronyms; Part I eGovernment: A Complex Challenge; 1 The Different Facets of eGovernment Initiatives: Paradigms and Approaches; 1.1 Background and Motivations for a Methodology; 1.2 Planning eGovernment Initiatives as Services; 1.3 Information Systems Strategic Alignment in eGovernment; 1.4 The Role of Rules in eGovernment Initiatives; 1.5 The eG4M Multidisciplinary Approach; 1.6 Summary; 2 Data Governance; 2.1 Data Governance Issues; 2.2 Data Quality; 2.2.1 Data Quality Dimensions; 2.2.2 A Methodology for Data Quality Assessment and Improvement
2.3 Data Modeling2.3.1 The EntityRelationship Model; 2.4 Schema Integration in the Small; 2.4.1 Conflict Analysis and Schema Merging; 2.4.2 Enrichment and Rearrangement; 2.5 Schema Integration in the Large: The Repository of Schemas; 2.5.1 Schema Abstraction; 2.5.2 A Methodology for the Construction of a Repository of Schemas; 2.5.3 Usages of the Repository of Schemas in eG4M Planning Activities; 2.6 Summary; 3 The eG4M Methodology at a Glance; 3.1 Black-Box and White-Box Description of the Methodology; 3.2 Running Example; 3.3 Summary; Part II Strategic Planning
4 eGovernment Vision Elicitation4.1 Policies and Principles; 4.2 Preliminary eGovernment Vision Elicitation; 4.3 Strategy Modeling; 4.3.1 The Map Model; 4.3.2 Building the AS-WISHED Business Model; 4.3.3 Documenting the AS-WISHED Business Model; 4.4 Defining the Macro- and Micro-objectives of the eGovernment Vision; 4.5 Summary; 5 State Reconstruction; 5.1 How to Represent eG4M Facets; 5.1.1 Social Context; 5.1.2 Services; 5.1.3 Types of Users; 5.1.4 Laws; 5.1.5 Organization; 5.1.6 Process; 5.1.7 Data; 5.2 How to Represent Relationships Among Issues
5.2.1 Services and Laws5.2.2 Services, Processes, Macro-processes; 5.2.3 Processes and Organizations; 5.2.4 Organizations and Types of Data; 5.2.5 Organizations and Data Flows; 5.2.6 Types of Data and Databases; 5.2.7 Other Relationships; 5.3 Enriching Matrices with Quantitative Data; 5.4 Usages of Knowledge Collected in the State Reconstruction Phase; 5.5 Summary; 6 eReadiness Assessment; 6.1 What Is eReadiness?; 6.2 Social and Organizational Analysis; 6.2.1 The SECI Tool; 6.2.2 SECI Field Analysis at the Tangier Municipality; 6.2.3 Running Example
6.3 The Microeconomic eReadiness Model6.3.1 The Model and Reality; 6.3.2 Case Study; 6.3.3 The Investment in Innovation Effect; 6.3.4 The Substitution/Integration and Back-Office Reorganization Effects; 6.4 Implications for Economic Policy and Public Sector Management; 6.5 Summary; 7 Quality Assessment; 7.1 Introduction to Quality; 7.2 The eG4M Quality Registry; 7.2.1 Efficiency; 7.2.2 Effectiveness; 7.2.3 Accessibility; 7.2.4 Accountability; 7.3 Dependencies Among Dimensions; 7.4 A Methodology for the Assessment Activity; 7.5 Running Example; 7.6 Summary
Part III Operational Planning
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