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Technical Support Essentials : Advice You Can Use to Succeed in Technical Support / by Andres R. Sanchez; edited by Jeffrey Pepper, Clay Andres, Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, Matthew Moodie, Duncan Parkes, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh, Jim Markham, Katie Stence

By: Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Series: SpringerLink Bücher | Springer eBook Collection Professional and Applied ComputingPublisher: Berkeley, CA : Apress, 2009Description: Online-Ressource (260 p, online resource)ISBN:
  • 9781430225485
Subject(s): Additional physical formats: 9781430225478 | Erscheint auch als: 9781430225478 Druck-AusgabeDDC classification:
  • 650
  • 658.4038
  • 650 658.4038
LOC classification:
  • HF4999.2-6182 HD28-70
  • QA76.6-76.66
DOI: DOI: 10.1007/978-1-4302-2548-5Online resources: Summary: There is currently no concise manual for support people on how to treat customers, management, colleagues, and customers. This book delivers 101 short and concise pieces of advice with actual examples that readers can use immediately to improve their technical support career. This book does not require cover-to-cover reading readers can skip around to find the information they most need to access at a given time. What you'll learn This book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career. Who is this book for? This book is for technical support managers and staff.PPN: PPN: 1650247257Package identifier: Produktsigel: ZDB-2-CWD | ZDB-2-SBE | ZDB-2-SXBM
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