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IT Outsourcing Governance : Client Types and Their Management Strategies / by Stefanie Leimeister
Resource type: Ressourcentyp: Buch (Online)Buch (Online)Sprache: Englisch Reihen: SpringerLink BücherVerlag: Wiesbaden : Gabler Verlag / Springer Fachmedien Wiesbaden GmbH, Wiesbaden, 2010Beschreibung: Online-Ressource (XXVI, 368p. 64 illus, digital)ISBN:- 9783834963031
- 658.4038011
- 658.4058
- 650
- 658.05 23
- 004.0684
- HF54.5-54.56
- HD30.2
Inhalte:
Zusammenfassung: Epistemological Foundation and Research Methodology -- Theoretical Background on Outsourcing -- Theoretical and Methodological Foundations for Classifying Data -- Empirical Evidence of Outsourcing Relationship Types -- Governance of IS Outsourcing Relationship Types -- Conclusion and Outlook on Future ResearchZusammenfassung: The increased complexity and variety of information systems outsourcing poses challenges for the successful management of sourcing projects. Stefanie Leimeister examines different types of IT outsourcing relationships and their governance structures depending on the outsourcing clients’ underlying expectations. Based on a variety of current theories from the fields of information systems, business administration, and social science, she develops a governance model for the successful management of IT outsourcing projects. Following a multi-method approach and also based on a quantitative empirical investigation of German IT leaders and CIOs, she proposes appropriate governance mechanisms for the specific management of each outsourcing client type. The author derives actionable advice for applicable strategies and an effective allocation of resources for an outsourcing venturePPN: PPN: 1650547056Package identifier: Produktsigel: ZDB-2-SBE
Foreword; Acknowledgements; Abstract; Table of Contents; List of Figures; List of Tables; List of Abbreviations; 1 Introduction; 1.1 Problem Statement and Motivation for this Research; 1.2 Research Objective and Research Questions; 1.3 Outline and Structure of the Thesis; 2 Epistemological Foundation and Research Methodology; 2.1 Philosophical Perspectives and Research Epistemology; 2.1.1 Positivist Research; 2.1.2 Interpretive Research; 2.1.3 Critical Research; 2.2 Research Design and Methods: Quantitative vs. Qualitative Research; 2.3 Summary of Epistemological Foundations of this Thesis
3 Theoretical Background on Outsourcing3.1 Definition and Background of Information Systems Outsourcing; 3.1.1 Specific Characteristics of Information Systems Outsourcing; 3.1.2 IS Outsourcing Definitions; 3.2 Theoretical Foundation: Related Theories; 3.2.1 Transaction Cost Economics; 3.2.2 Exchange Theories: Social Exchange and Relational Exchange Theory; 3.2.2.1 Social Exchange Theory; 3.2.2.2 Relational Exchange Theory; 3.2.3 Psychological Contract Theory; 3.2.4 Expectation Confirmation Theory; 3.2.5 Theories of Power: Power-Political, Power Dependence, Power Conflict
3.2.6 Summary of Theories for IS Outsourcing Relationships3.3 The Multi-Dimensionality of Outsourcing IS Functions; 3.3.1 Outsourcing Functions and the IT Service Lifecycle; 3.3.2 Forms of Outsourcing Arrangements; 3.4 Outsourcing Determinants and Expectations: Advantages and Disadvantages; 3.5 Prior Research on IS Outsourcing Relationships: State of the Art; 3.5.1 Evolution of IS Outsourcing Research towards a Relationship Focus; 3.5.2 The Relationship Perspective in IS Outsourcing; 3.5.3 Approaches for Classifying IS Outsourcing Relationships
3.6 Constitutive Factors of an IS Outsourcing Relationship3.6.1 Strategic Intent and Contextual Factors; 3.6.2 Relationship Architecture; 3.6.3 Governance and Monitoring Mechanisms; 3.6.3.1 Formal Contractual Governance; 3.6.3.2 Informal Relational Governance; 3.6.3.3 The Interplay of Formal Contractual and Informal Relational Governance; 3.6.3.4 Governance via Management Processes; 3.6.3.5 Governance via Organizational Structures; 3.6.3.6 Governance via Experience and Risk-Reward Incentive Mechanisms; 3.6.4 Relational and Behavioral Interactions of the Outsourcing Parties
3.6.5 Success of IS Outsourcing3.7 Shortcomings of the Current Research / Research Gap on Outsourcing Relationships and their Governance; 3.8 Framework for Classifying Outsourcing Relationships; 3.8.1 Methodological Approach to the Conceptualization of a Framework on Outsourcing Relationships; 3.8.2 Categories of the Framework; 3.8.3 Completeness vs. Parsimony of the Building Blocks; 3.8.4 Interdependencies among the Variables; 3.8.5 Conceptual Framework for Types in IS Outsourcing Relationships; 3.9 Summary of Outsourcing Foundations
4 Theoretical and Methodological Foundations for Classifying Data
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