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Application Management : Challenges – Service Creation – Strategies / edited by Frank Keuper, Christian Oecking, Andreas Degenhardt
Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Series: SpringerLink BücherPublisher: Wiesbaden : Gabler Verlag / Springer Fachmedien Wiesbaden GmbH, Wiesbaden, 2011Description: Online-Ressource (XIV, 338p. 87 illus, online resource)ISBN:- 9783834964922
- Betriebliches Informationssystem
- Software
- Digitale Dienste
- Informationsmanagement
- Anwendungssystem
- Softwarelebenszyklus
- Softwareentwicklung
- Cloud Computing
- Service provider
- Benutzerservice
- Anwendungssoftware
- Management
- Strategie
- Qualitätsmanagement
- Economics/Management Science
- Business mathematics
- Statistics
- Economics
- Management information systems
- 650
- 658.40380285
- 330.0151 23
- 005.3
- HF54.5-54.56
- HF5691-5716
- QA76.76 .A65
Contents:
Summary: A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management. Contents Cloud Computing Service Creation and Quality Management Resource and Competency Management Strategic Management Knowledge Management Target groups “Application Management“ chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest. Editors Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH). Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH. Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbHPPN: PPN: 1650770642Package identifier: Produktsigel: ZDB-2-SBE | ZDB-2-SWI
Foreword; Introduction; Call for Papers; Table of Contents; Part 1: Application Management - Challenges and Chances; Application Management 2.0; Cloud Computing - Outsourcing 2.0 or a new Business Model for IT Provisioning?; Part 2: Application Management- Service Creation and Quality Management; Essential Bits of Quality Managementfor Application Management; Resource and Competency Management - Know and manage your People; Part 3: Application Management - Strategies and Instruments; Knowledge Management Strategies and Instruments as a Basis for Transition to Application Management
Towards a Reference Model for Risk and Compliance Management of IT Services in a Cloud Computing EnvironmentLearning over the IT Life Cycle - Advantages of Integrated Service Creation and Service Management; Competitive Intelligence; Morphological Psychology and its Potential for Derivation of Requirements from Web Applications using Examples of Customer Self Care Instruments; Part 4: Application Management - Case Studies; Case Study - Successful Outsourcing Partnership; Successful Choreography for a Software Product Release - Dancing to deliver a final Product
Global Production Center in Latin America for Application Management ServicesList of Authors; Index;
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