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Cruise Sector Challenges : Making Progress in an Uncertain World / edited by Philip Gibson, Alexis Papathanassis, Petra Milde
Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Series: SpringerLink BücherPublisher: Wiesbaden : Gabler Verlag / Springer Fachmedien Wiesbaden GmbH, Wiesbaden, 2011Description: Online-Ressource (XII, 255p. 38 illus, digital)ISBN:- 9783834968715
- 338.47387542
- 387.5/42
- 650
- HF4999.2-6182 HD28-70
- HF4999.2-6182
- HD28-70
- G550
- HE599
Contents:
Summary: The challenge for cruise operators is to come to terms with a changing world where the realities of the past are not constant. This textbook presents a compendium of important issues that were discussed at the 2nd International Cruise Conference in Plymouth (UK) between the 18th and 20th February 2010. The focus of the conference was to consider emerging issues, problems and solutions for the cruise industry at a time when trading conditions were perceived to be highly volatilePPN: PPN: 1651068941Package identifier: Produktsigel: ZDB-2-SBE | ZDB-2-SEB | ZDB-2-SEB | ZDB-2-SXBM
Acknowledgements; Editors' foreword: analogies and the cruise industry; Table of Contents; PART A: Market & Trends; 1.0 Customer deception in the cruise industry Exploring the influence of crowding on the expectation - satisfaction relationship; 1.1 Introduction; 1.2 Background; 1.3 Literature review; 1.4 Research methodology and data procedures; 1.5 Discussion of findings; 1.6 Conclusions; 1.7 References; 2.0 Seasonality: A factor of crisis or development in cruise tourism?; 2.1 Introduction; 2.2 Seasonality in the industry of nautical tourism; 2.3 Managing seasonality; 2.4 Conclusion
2.5 References3.0 Evaluating cruise demand forecasting practices: A Delphi approach; 3.1 Background & objectives; 3.2 Literature review; 3.3 Research methodology; 3.4 Findings & discussion; 3.5 Discussion of findings; 3.6 Implications & further research; 3.7 References; 4.0 The Development and meaning of vessel flags in the cruise industry; 4.1 Introduction; 4.2 Methodology; 4.3 Results & discussion; 4.4 Future implications; 4.5 Conclusion; 4.6 References; PART B: Destinations & Sustainability
5.0 Consumer behaviour in the traditional cruise market and implications for the sustainability of ocean cruising5.1 Introduction; 5.2 Traditional cruise market consumers; 5.3 Traditional cruising history; 5.4 Re-shaping the traditional cruise market; 5.5 Conclusion; 5.6 References; 6.0 Assessing the environmental impact of anchoring cruise liners in Falmouth bay; 6.1 Introduction; 6.2 The Port of Falmouth; 6.3 Anchoring by cruise ships at Falmouth; 6.4 The investigation; 6.5 Anchoring impacts; 6.6 Mapping the seabed; 6.7 Mapping anchor sites; 6.8 Further research on physical impacts
6.9 Conclusion6.10 References; PART C: Processes & Practices; 7.0 Ensuring safe and sustainable cruise operations; 7.1 Introduction; 7.2 The need for a level playing field.; 7.3 Maritime safety an overview; 7.4 Safety of life at sea convention (SOLAS); 7.5 Developments: The IMO passenger ship safety initiative; 7.6 Classification societies and safety; 7.7 Maritime pollution prevention - Overview; 7.8 Conclusion; 7.9 References.; 8.0 Safety perceptions in the cruise sector: A Grounded Theory approach; 8.1 Background & objectives; 8.2 Research methodology; 8.3 Open coding; 8.4 Literature review
8.5 Discussion of findings8.6 Conclusion; 8.7 Implications & further research; 8.8 References; 9.0 Cruise passengers' complaints: an analysis of online reviews; 9.1 Introduction; 9.2 Service experiences and post-consumption evaluations; 9.3 Methodology; 9.4 Results; 9.5 Discussion; 9.6 Conclusions; 9.7 Limitations and future research considerations; 9.8 References; 10.0 Influences of Celebrity Chefs on Cruise Fine Dining Experiences; 10.1 Cruise fine dining experiences; 10.2 Restaurants and the cruise market; 10.3 Defining celebrity chefs; 10.4 21st Century celebrity chefs
10.5 Gender of celebrity cruise chefs
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