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Chatbots and human-centered AI : 8th international workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4-5, 2024 : revised selected papers / Asbjørn Følstad, Symeon Papadopoulos, Theo Araujo, Effie L.-C. Law, Ewa Luger, Sebastian Hobert, Petter Bae Brandtzaeg, editors

By: Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Series: Lecture notes in computer science ; 15545Publisher: Cham : Springer, [2025]Copyright date: © 2025Description: 1 Online-Ressource (xii, 262 Seiten)ISBN:
  • 9783031880452
Subject(s): Genre/Form: Additional physical formats: 9783031880445 | 9783031880469 DDC classification:
  • 006.35 23
DOI: DOI: 10.1007/978-3-031-88045-2Online resources: Summary: -- Understanding and Designing for Human-AI Interactions. -- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. -- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition. -- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study. -- LadderChat – An LLM-based Conversational Agent for Laddering Interviews. -- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?. -- Human-Centred AI in Education and Social Support. -- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio. -- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach. -- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results. -- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation. -- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study. -- Conversational AI for Citizens and Customers. -- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA). -- First Aid for Europe – A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024. -- An Analysis of Federal and Municipal Chatbots in Germany. -- LLM-powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use. -- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.Summary: This book constitutes the refereed proceedings of the 8th International Workshop on Chatbots and Human-Centered AI, CONVERSATIONS 2024, held in Thessaloniki, Greece, during December 4–5, 2024. The 12 full papers and 3 short papers were carefully reviewed and selected from 35 submissions. They were organized in topical sections as follows: Understanding and Designing for Human-AI Interactions; Human-Centred AI in Education and Social Support; Conversational AI for Citizens and Customers.PPN: PPN: 1922929115Package identifier: Produktsigel: ZDB-2-SEB | ZDB-2-SCS | ZDB-2-SXCS | ZDB-2-LNC
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