Service management : operations, strategy, and information technology / James A. Fitzsimmons; Mona J. Fitzsimmons

By:

Fitzsimmons, James A [aut]

Contributor(s):

Fitzsimmons, Mona J [aut]

Resource type: Ressourcentyp: BuchBookLanguage: English Series: Management and organization seriesPublisher: Boston, Mass. [u.a.] : McGraw-Hill/Irwin, c 2004Edition: 4. ed., internat. edDescription: XX, 587 S. : Ill., graph. Darst. ; 27 cm + 2 CD-ROM (12 cm)ISBN:

0072858753
0072957867
0072823739
0071214577
0072868201

Subject(s):

Genre/Form:

Lehrbuch

DDC classification:

RVK: RVK: QR 560 | QQ 250LOC classification:

HD9980.5

Action note:

Call number: Grundsignatur: 2005 E 1021(4)PPN: PPN: 367319640

Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode	Item holds
Magazinbestand ausleihbar	Bibliothek Campus Süd	wirt 5.29	Geschlossenes Magazin	2005 E 1021(4)	Available		47903054090

Total holds: 0

Systemvoraussetzungen der CD-ROM-Beil.: Pentium Based Processor; Microsoft Windows 98/2000/XP; Microsoft Internet Explorer 5.5 as default browser; Microsoft Office or equivalent.

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