The call center handbook : [the complete guide to starting, running and improving your call center] / by Keith Dawson

By:

Dawson, Keith [aut]

Resource type: Ressourcentyp: BuchBookLanguage: English Publisher: [London : [McGraw-Hill, distributor], 2004Publisher: San Francisco, Calif. : CMP, 2004Edition: 5. edDescription: 280 S. ; 23cmISBN:

1578203058

Subject(s):

Callcenter
Call centers
Customer services
Management information systems

DDC classification:

338.4738464068

LOC classification:

HE8788

Action note:

Call number: Grundsignatur: 2008 A 2848(5)PPN: PPN: 368942805

Holdings ( 1 )
Title notes ( 1 )

Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode	Item holds
Freihandbestand ausleihbar	Bibliothek Campus Süd	wirt 3.8	Lesesaal Wirtschaftswissenschaften und Informatik (LSW)	2008 A 2848(5)	Available		49270458090

Total holds: 0

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