Functionality, intentionality and morality / edited by Charmine E.J. H(c)·artel, Neal M. Ashkanasy, Wilfred J. Zerbe

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Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Series: Research on emotion in organizations 1746-9791 v. 3 | Research on emotion in organizations ; v. 3Publisher: Bingley, U.K : Emerald, 2007Description: Online-RessourceISBN:

9781849504874

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Additional physical formats: 9780762314140 | Buchausg. u.d.T.: 978-0-7623-1414-0 DOI: DOI: 10.1016/S1746-9791(2007)3Online resources:

Additional physical formats: Online-Ausg.Summary: The end of expressionism : a conditional approach to bounded emotionality in organizations / Claire E. Ashton-James -- Leveraging emotions in value management of brands and products / Leslie J. Harrington -- The intentional use of service recovery strategies to influence consumer emotion, cognition and behavior / Dominique A. Keeffe, Rebekah Russell-Bennett, Alastair Tombs -- Leading with a smile : the influence of managers' leadership behavior on the emotional experience of employees and customers / Ronit Kark, Hana Medler-Liraz -- Emotion management in cross-cultural perspective : 'smile training' in Japanese and North American service organizations / Aviad E. Raz, Anat Rafaeli -- Incorporation of emotional labor in the demand-control-support model : the relation with emotional exhaustion and personal accomplishment in nurses / G(c)Øerard N(c)·aring, Annemarie van Droffelaar -- Building a climate of trust during organizational change : the mediating role of justice perceptions and emotion / Nell Kimberley, Charmine E.J. H(c)·artel -- Emotional capital in caring work / Tuija Virkki -- How 'bad apples' spoil the bunch : faultlines, emotional levers, and exclusion in the workplace / Charmine E.J. H(c)·artel, Debra Panipucci -- The use, overuse, and misuse of affect, mood, and emotion in organizational research / V(c)Øeronique Tran -- Investigating the emotional basis of charismatic leadership : the role of leaders positive mood and emotional intelligence / Frank Walter, Heike Bruch -- Team emotion recognition accuracy and team performance / Hillary Anger Elfenbein, Jeffrey T. Polzer, Nalini Ambady -- Overview : functionality, intentionality and morality / Charmine E.J. H(c)·artel, Neal M. Ashkanasy, Wilfred J. ZerbePPN: PPN: 661527735Package identifier: Produktsigel: ZDB-1-EPB | ZDB-55-BME | ZDB-1-BMEN

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