Key performance indicators for government and non profit agencies : implementing winning KPIs / David Parmenter

Von:

Parmenter, David, 1955- [aut]

Resource type: Ressourcentyp: Buch (Online)Buch (Online)Sprache: Englisch Verlag: Hoboken, N.J : John Wiley & Sons, 2012Copyright-Datum: ©2012Auflage: Online-AusgBeschreibung: Online-Ressource (1 online resource (xxi, 309 p.)) : Ill., graf. DarstISBN:

9781280591211
1280591218
9781118221464

Schlagwörter:

Andere physische Formen: 9781118221464 | 9781118235300 | 9781118260043 | 9780470944547 | 1280590653 | Erscheint auch als: 1280590653 Druck-Ausgabe | Erscheint auch als: 9780470944547 Druck-Ausgabe | Erscheint auch als: Key performance indicators for government and non profit agencies. Druck-Ausgabe Hoboken, NJ : Wiley, 2012. XXI, 309 S.DDC-Klassifikation:

658.4013
658.4/013 23
BUS074000

RVK: RVK: QQ 000LOC-Klassifikation:

HF5549.5.P37

Online-Ressourcen:

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Zusammenfassung: Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups. Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.Zusammenfassung: Cover -- Title Page -- Copyright -- Dedication -- Preface -- Companion to the KPI Book -- Embarking on a KPI/Balanced-Scorecard Project -- Letter to the Chief Executive Officer -- Who Should Read What -- What about Us (The Private Sector)? -- Electronic Media Available -- Acknowledgments -- Part I: Setting the Scene -- Chapter 1: Background -- Are Agencies Really Non Profit Agencies? -- Measurement in Government and Non Profit Agencies -- Unintended Behavior: The Dark Side of Measures -- Balanced Scorecards within Government and Non Profit Agencies -- Checklist: Where Are You in Your Journey with Performance Measures? -- Major Benefits of Performance Measures -- Chapter 2: Myths of Performance Measurement -- Myth 1: Measuring Performance Is Relatively Simple and the Appropriate Measures Are Very Obvious -- Myth 2: You Can Delegate a Performance Management Project to a Consulting Firm -- Myth 3: Your In-House Project Team Can Achieve Success while Continuing with Their Other Duties -- Myth 4: By Tying KPIs to Pay You Will Increase Performance -- Myth 5: Most Measures Lead to Better Performance -- Myth 6: Performance Measures Are Mainly Used to Help Manage Implementation of Strategic Initiatives -- Myth 7: The Balanced Scorecard Was First Off the Blocks -- Myth 8: Measures Fit Neatly into One Balanced-Scorecard Perspective -- Myth 9: The Balanced Scorecard Can Report Progress to Both Management and the Board -- Myth 10: There Are Only Four Balanced-Scorecard Perspectives -- Myth 11: Strategy Mapping Is a Vital Requirement -- Myth 12: All Performance Measures Are KPIs -- Myth 13: Monitoring Monthly Performance Measures Will Improve Performance -- Myth 14: KPIs Are Financial and Nonfinancial Indicators -- Myth 15: The More Measures the Better -- Myth 16: Indicators Are Either Lead (Performance Driver) or Lag (Outcome) Indicators.PPN: PPN: 807356417Package identifier: Produktsigel: ZDB-26-MYL | ZDB-30-PAD | ZDB-30-PBE | ZDB-30-PQE

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