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Service science / Mark S. Daskin
Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Publisher: New York : John Wiley & Sons, Incorporated, c2010Copyright date: ©2011Edition: Online-AusgDescription: Online-Ressource (1 online resource (xxix, 587 p., [8] p. of plates)) : ill. (some col.)ISBN:- 9781283203609
- 128320360X
- 9780470877869
- 658.4034
- 658.4/034
- T57.6
Contents:
Summary: Intro -- Service Science -- CONTENTS -- List of Figures -- List of Tables -- Preface -- Acknowledgments -- 1 WHY STUDY SERVICES? -- 1.1 What Are Services? -- 1.2 Services as a Percent of the Economy -- 1.3 Public versus Private Service Delivery -- 1.4 Why Model Services? -- 1.5 Key Service Decisions -- 1.6 Philosophy about Models -- 1.7 Outline of the Book -- 1.8 Problems -- References -- Part I Methodological Foundations -- 2 OPTIMIZATION -- 2.1 Introduction -- 2.2 Five Key Elements of Optimization -- 2.3 Taxonomy of Optimization Models -- 2.4 You Probably Have Seen One Already -- 2.5 Linear Programming -- 2.6 Special Network Form -- 2.7 Integer Problems -- 2.8 Multiple Objective Problems -- 2.9 Mark's Ten Rules of Formulating Problems -- 2.10 Problems -- References -- 3 QUEUEING THEORY -- 3.1 Introduction -- 3.2 What Is Queueing Theory? -- 3.3 Key Performance Metrics for Queues and Little's Law -- 3.4 A Framework for Markovian Queues -- 3.5 Key Results for Non-Markovian Queues -- 3.6 Solving Queueing Models Numerically -- 3.7 When Conditions Change Over Time -- 3.8 Conclusions -- 3.9 Problems -- References -- Part II Application Areas -- 4 LOCATION AND DISTRICTING PROBLEMS IN SERVICES -- 4.1 Example Applications -- 4.2 Taxonomy of Location Problems -- 4.3 Covering Problems -- 4.4 Median Problems-Minimizing the Demand-Weighted Average Distance -- 4.5 Multi-Objective Models -- 4.6 Districting Problems -- 4.7 Franchise Location Problems -- 4.8 Summary and Software -- 4.9 Problems -- References -- 5 INVENTORY DECISIONS IN SERVICES -- 5.1 Why Is Inventory in a Service Modeling Book? -- 5.2 EOQ-A Basic Inventory Model -- 5.3 Extensions of the EOQ Model -- 5.4 Time-Varying Demand -- 5.5 Uncertain Demand and Lead Times -- 5.6 Newsvendor Problem and Applications -- 5.7 Summary -- 5.8 Problems -- References.PPN: PPN: 809371758Package identifier: Produktsigel: ZDB-26-MYL | ZDB-38-EBR | ZDB-30-PAD | ZDB-30-PBE | ZDB-30-PQE
Service Science; CONTENTS; List of Figures; List of Tables; Preface; Acknowledgments; 1 WHY STUDY SERVICES?; 1.1 What Are Services?; 1.2 Services as a Percent of the Economy; 1.3 Public versus Private Service Delivery; 1.4 Why Model Services?; 1.5 Key Service Decisions; 1.6 Philosophy about Models; 1.7 Outline of the Book; 1.8 Problems; References; Part I Methodological Foundations; 2 OPTIMIZATION; 2.1 Introduction; 2.2 Five Key Elements of Optimization; 2.3 Taxonomy of Optimization Models; 2.4 You Probably Have Seen One Already; 2.5 Linear Programming; 2.6 Special Network Form
2.7 Integer Problems2.8 Multiple Objective Problems; 2.9 Mark's Ten Rules of Formulating Problems; 2.10 Problems; References; 3 QUEUEING THEORY; 3.1 Introduction; 3.2 What Is Queueing Theory?; 3.3 Key Performance Metrics for Queues and Little's Law; 3.4 A Framework for Markovian Queues; 3.5 Key Results for Non-Markovian Queues; 3.6 Solving Queueing Models Numerically; 3.7 When Conditions Change Over Time; 3.8 Conclusions; 3.9 Problems; References; Part II Application Areas; 4 LOCATION AND DISTRICTING PROBLEMS IN SERVICES; 4.1 Example Applications; 4.2 Taxonomy of Location Problems
4.3 Covering Problems4.4 Median Problems-Minimizing the Demand-Weighted Average Distance; 4.5 Multi-Objective Models; 4.6 Districting Problems; 4.7 Franchise Location Problems; 4.8 Summary and Software; 4.9 Problems; References; 5 INVENTORY DECISIONS IN SERVICES; 5.1 Why Is Inventory in a Service Modeling Book?; 5.2 EOQ-A Basic Inventory Model; 5.3 Extensions of the EOQ Model; 5.4 Time-Varying Demand; 5.5 Uncertain Demand and Lead Times; 5.6 Newsvendor Problem and Applications; 5.7 Summary; 5.8 Problems; References; 6 RESOURCE ALLOCATION PROBLEMS AND DECISIONS IN SERVICES
6.1 Example Resource Allocation Problems6.2 How to Formulate an Assignment or Resource Allocation Problem; 6.3 Infeasible Solutions; 6.4 Assigning Students to Freshman Seminars; 6.5 Assigning Students to Intersession Courses; 6.6 Improving the Assignment of Zip Codes to Congressional Districts; 6.7 Summary; 6.8 Problems; References; 7 SHORT-TERM WORKFORCE SCHEDULING; 7.1 Overview of Scheduling; 7.2 Simple Model; 7.3 Extensions of the Simple Model; 7.4 More Difficult Extensions; 7.5 Linking Scheduling to Service; 7.6 Time-Dependent Queueing Analyzer; 7.7 Assigning Specific Employees to Shifts
7.8 Summary7.9 Problems; References; 8 LONG-TERM WORKFORCE PLANNING; 8.1 Why Is Long-Term Workforce Planning an Issue?; 8.2 Basic Model; 8.3 Grouping of Skills; 8.4 Planning over Time; 8.5 Linking to Project Scheduling; 8.6 Linking to Personnel Training and Planning in General; 8.7 Simple Model of Training; 8.8 Summary; 8.9 Problems; References; 9 PRIORITY SERVICES, CALL CENTER DESIGN, AND CUSTOMER SCHEDULING; 9.1 Examples; 9.2 Priority Queueing for Emergency and Other Services; 9.3 Call Center Design; 9.4 Scheduling in Services; 9.5 Summary; 9.6 Problems; References
10 VEHICLE ROUTING AND SERVICES
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