Redressing Grievances and Complaints Regarding Basic Service Delivery / Varun Gauri
Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Publisher: Washington, D.C : The World Bank, 2011Description: Online-Ressource (28 p)Additional physical formats: Gauri, Varun: Redressing Grievances and Complaints Regarding Basic Service Delivery DOI: DOI: 10.1596/1813-9450-5699Online resources: Summary: Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding policy design. To function effectively, a system of redress requires a well-designed and inter-linked supply of redress procedures as well as, especially if rights consciousness is not well-developed in a society, a set of organizations that stimulate and aggregate demand for redress. On the supply side, this paper identifies three kinds of redress procedures: administrative venues within government agencies, independent institutions outside government departments, and courts. On the demand side, the key institutions are nongovernmental organizations/civil society organizations and the news media, both of which require a receptive political and economic climate to function effectively. Overall, procedures for redressing grievances and complaints regarding basic service delivery are under-developed in many countries, and deserve further analysis, piloting, and supportPPN: PPN: 834970791Package identifier: Produktsigel: ZDB-1-WBA | ZDB-110-WBLNo physical items for this record
2011. (World Bank eLibrary) |2011||||||||||