Personal conflict management : theory and practice / Suzanne M. McCorkle, Melanie J. Reese

Von:

McCorkle, Suzanne [VerfasserIn]

Mitwirkende(r):

Reese, Melanie J [VerfasserIn]

Resource type: Ressourcentyp: Buch (Online)Buch (Online)Sprache: Englisch Verlag: New York ; London : Routledge, 2018Auflage: Second editionBeschreibung: 1 Online-RessourceISBN:

9781315453804
9781315453811

Schlagwörter:

Andere physische Formen: 9781138210981. | 9781138210998. | 9781315453798. | Erscheint auch als: Personal conflict management. Druck-Ausgabe 2nd edition. New York : Routledge, Taylor & Francis Group, 2018. pages cmDDC-Klassifikation:

303.6/9

LOC-Klassifikation:

HM1126

Online-Ressourcen:

Zugang im Netz des KIT

Zusammenfassung: Acknowledgments -- Interpersonal conflict causes and patterns -- Conflict in everyday life -- Conflict management theories -- Competitive and cooperative conflict approaches -- Causes of conflict -- How sex/gender, race, culture, and generation affect conflict -- How power, trust, and humor affect conflict -- Conflict management skills -- Listening and seeking information -- Conflict style and emotional intelligence -- Negotiation -- Conflict assessment -- Conflict in specialized circumstances -- Bullies and difficult people -- Mediation and other conflict interventions -- Managing the aftermath: anger, apology, forgiveness, and reconciliation -- Conflict in context -- Families and conflict -- Conflict in intimate relationships -- Conflict in the workplace -- Conflict and social media -- Appendix -- GlossaryPPN: PPN: 1003169090Package identifier: Produktsigel: ZDB-4-NLEBK | ZDB-4-EBA

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