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Personal conflict management : theory and practice / Suzanne M. McCorkle, Melanie J. Reese

By: Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Publisher: New York ; London : Routledge, 2018Edition: Second editionDescription: 1 Online-RessourceISBN:
  • 9781315453804
  • 9781315453811
Subject(s): Additional physical formats: 9781138210981. | 9781138210998. | 9781315453798. | Erscheint auch als: Personal conflict management. Druck-Ausgabe 2nd edition. New York : Routledge, Taylor & Francis Group, 2018. pages cmDDC classification:
  • 303.6/9
LOC classification:
  • HM1126
Online resources: Summary: Acknowledgments -- Interpersonal conflict causes and patterns -- Conflict in everyday life -- Conflict management theories -- Competitive and cooperative conflict approaches -- Causes of conflict -- How sex/gender, race, culture, and generation affect conflict -- How power, trust, and humor affect conflict -- Conflict management skills -- Listening and seeking information -- Conflict style and emotional intelligence -- Negotiation -- Conflict assessment -- Conflict in specialized circumstances -- Bullies and difficult people -- Mediation and other conflict interventions -- Managing the aftermath: anger, apology, forgiveness, and reconciliation -- Conflict in context -- Families and conflict -- Conflict in intimate relationships -- Conflict in the workplace -- Conflict and social media -- Appendix -- GlossaryPPN: PPN: 1003169090Package identifier: Produktsigel: ZDB-4-NLEBK | ZDB-4-EBA
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