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Measuring and improving productivity in services : issues, strategies and challenges / Faridah Djellal, Fai͏̈z Gallouj

By: Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Series: Services, economy, and innovation | Edward Elgar E-Book ArchivePublisher: Cheltenham ; Northampton, Mass : Edward Elgar, 2008Description: 1 Online-Ressource (xiv, 246 p)ISBN:
  • 9781848444966
Subject(s): Additional physical formats: 9781847202697 (hardback) | 1847202691 (hbk.) | Erscheint auch als: 1847202691 (hbk.) Druck-Ausgabe | Erscheint auch als: Measuring and improving productivity in services. Druck-Ausgabe Cheltenham [u.a.] : Elgar, 2008. XIV, 246 S.DDC classification:
  • 331.118 22
RVK: RVK: RB 10645 | QP 600LOC classification:
  • HD9980.5
DOI: DOI: 10.4337/9781848444966Online resources: Summary: The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisationsSummary: pt. 1. Productivity : definitions and methods of measurement -- pt. 2. Productivity : determinants and strategiesPPN: PPN: 1023432072Package identifier: Produktsigel: ZDB-1-EWE
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