Retaining Expert Knowledge : What to Keep in an Age of Information Overload / Peggy Salvatore

By: Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Publisher: Boca Raton, FL : CRC Press, 2018Description: 1 Online-RessourceSubject(s): Additional physical formats: 9781138296367 | 1351002880. | 9781351002882. DDC classification:
  • 658.4/038
LOC classification:
  • HD30.2
Online resources: Summary: Cover; Half Title; Title Page; Copyright Page; CONTENTS; PREFACE; ACKNOWLEDGEMENTS; AUTHOR; PART I: THE OUTFLOW OF CORPORATE KNOWLEDGE; CHAPTER 1 THE LARGEST GENERATION LEAVES A GAP; Out with the Old; A Working with SMEs Methodology; Shallow Learning: Learning, Learning Everywhere; The World's Oldest Profession; Content Curation for Shallow Learning; Content Curation for Deep Learning; Push and Pull Learning; The Wide and Wild World Web; Learning How to Think Like an Expert; Teaching Critical Thinking Skills; Making Decisions and Judgment Calls about ValueSummary: Deep Knowledge Knows Where Your Company Is GoingMore about Lost Organizational Knowledge; Recycle and Curate; Ongoing Evaluation and Review Cycles; Continuous Process Improvement Knowledge Management Flowchart; CHAPTER 2 PRIORITIZE YOUR CORPORATE ASSETS; Examine Your Organizational Chart; Organizational Forgetting; Have a Plan; Capture Your Competitive Advantages; Your Value and Distinction; Knowledge Mapping; How to Complete the Competitive Advantages Diagram; The Value of the Exercise; CHAPTER 3 SUCCESSION PLANNING WITH YOUR SMES; Name Your Gurus; About the Functional Area ExerciseSummary: Drill Down into Target Area ManLeadership and Influence Is throughout Your Company; Prioritize and Organize Your Man Assets; The Knowledge and Training Gap Exercise; Find Your Gaps; Drill Down into Target Area Machine; Computers and More; Prioritize and Organize Your Information; The Knowledge and Training Gap Exercise; Find Your Gaps; Drill Down into Target Area Materials; When a Common Material May Not Be So Common; The Materials You Produce; Prioritize and Organize Your Information; The Knowledge and Training Gap Exercise; Find Your Gaps; Drill Down into Target Area MethodsSummary: Some Methods and Processes Can Be Easily ReplicatedWhen a Method or Process Is Proprietary; Prioritize and Organize Your Information; The Knowledge and Training Gap Exercise; Find Your Gaps; Time and Resource Commitment; PART II: KNOWLEDGE MANAGEMENT IN THE AGE OF EXPONENTIAL TECHNOLOGICAL ADVANCES; CHAPTER 5 COLLECTION, STORAGE, AND DELIVERY CHALLENGES FOR CAPTURING EXPERTISE; Learning Transfer with the Multigenerational Workforce; Mutual Respect and Low Threat Interactions; Entitlement; For the Older Gen; For the Younger Gen; Young Workers Have the Greater ChallengeSummary: The Reluctant SMEYour SME Catch and Release Program: The Process of Retirement and Rehirement; Special Section: Succession Planning for Family-Owned Businesses; The Engineering Whiz: A Founder's Succession Planning; The Cement King: Wresting Control from the Heirs; Less Happy Endings; CHAPTER 4 THE EXPERTS' DISCERNMENT; Prioritize and Organize Your Assets; Identifying Critical Assets: Your Value and Distinction; Focus on Critical Information; Knowledge Stratification; Find Knowledge and Training Gaps; Checklist: Find Your Knowledge and Training Gaps; How to Prioritize the 4 MsPPN: PPN: 1026422361Package identifier: Produktsigel: ZDB-4-NLEBK
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