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Wicked, incomplete, and uncertain : user support in the wild and the role of technical communication / Jason Swarts
Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Publisher: Logan : Utah State University Press, 2018Description: 1 Online-RessourceISBN:- 9781607327622
- 808.06/66
- T11
Contents:
Summary: "How to document technologies that may hybridize into forms that not even their designers would have anticipated, and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance"--Provided by publisherPPN: PPN: 1028314744Package identifier: Produktsigel: ZDB-4-NLEBK | ZDB-4-EBA
The exigences and forms of technical communication -- Task shift : changes in the object of documentation -- Shifted tasks and shifted problems : the problem of wicked and tame problems -- Credibility and user interaction : the challenge of decentered expertise -- A survey of action-based proto-genres of help -- The role of technical communication.
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