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Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings / edited by Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum

Contributor(s): Resource type: Ressourcentyp: Buch (Online)Book (Online)Language: English Series: SpringerLink Bücher | Lecture notes in business information processing ; 331Publisher: Cham : Springer International Publishing, 2018Description: Online-Ressource (XIII, 416 p. 67 illus, online resource)ISBN:
  • 9783030007133
Subject(s): Additional physical formats: 9783030007126 | 9783030007140 | Erscheint auch als: 978-3-030-00712-6 Druck-Ausgabe | Printed edition: 9783030007126 | Printed edition: 9783030007140 DDC classification:
  • 005.7
LOC classification:
  • QA76.76.A65
DOI: DOI: 10.1007/978-3-030-00713-3Online resources: Summary: This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practicePPN: PPN: 1031840753Package identifier: Produktsigel: ZDB-2-LNB | ZDB-2-SCS | ZDB-2-SEB | ZDB-2-SXCS
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