Designing Performance Measurement Systems : Theory and Practice of Key Performance Indicators / by Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano

Von:

Franceschini, Fiorenzo [VerfasserIn]

Mitwirkende(r):

Resource type: Ressourcentyp: Buch (Online)Buch (Online)Sprache: Englisch Reihen: Management for Professionals | Springer eBook Collection | SpringerLink BücherVerlag: Cham : Springer International Publishing, 2019Beschreibung: Online-Ressource (XI, 211 p. 82 illus, online resource)ISBN:

9783030011925

Schlagwörter:

Andere physische Formen: 9783030011918 | 9783030011932 | Erscheint auch als: 978-3-030-01191-8 Druck-Ausgabe | Printed edition: 9783030011918 | Printed edition: 9783030011932 | Erscheint auch als: Designing performance measurement systems. Druck-Ausgabe Cham : Springer, 2019. xi, 211 SeitenDDC-Klassifikation:

658.1

RVK: RVK: QP 880LOC-Klassifikation:

HD28-70

DOI: DOI: 10.1007/978-3-030-01192-5Online-Ressourcen:

Zusammenfassung: Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIsZusammenfassung: Quality Management and Process Indicators -- Use and Abuse of Indicators -- From Measurement Theory to Indicator Theory -- Properties of Indicators -- Designing a Performance Measurement SystemPPN: PPN: 1041331355Package identifier: Produktsigel: ZDB-2-BUM | ZDB-2-SEB | ZDB-2-SXBM

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