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Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen / Valarie A. Zeithaml; A. Parasuraman; Leonard L. Berry. Dt. Übers. von Hartmut J. H. Rastalsky

By: Contributor(s): Resource type: Ressourcentyp: BuchBookLanguage: German Publisher: Frankfurt/Main ; New York : Campus-Verl., 1992Description: 240 S. : graph. DarstISBN:
  • 3593344645
Uniform titles:
  • Delivering quality service <dt.>
Contained works:
  • Zeithaml, Valarie A. Delivering quality service <dt.>
Subject(s): RVK: RVK: QP 620 | QP 321 | CW 7500 | QP 624Call number: Grundsignatur: 2015 A 4272PPN: PPN: 025608428
Holdings
Item type Home library Collection Shelving location Call number Status Date due Barcode Item holds
Freihandbestand ausleihbar Fachbibliothek DHBW Karlsruhe wirt 5.8 Bibliothek / frei aufgestellt 2015 A 4272 Available 52117079090
Total holds: 0
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